The Alzheimer's Store thanks you for your purchase and we want to make sure you receive it as quickly as possible!
FREE SHIPPING IS OFFERED ON MOST ORDERS OVER $75 EXCEPT FOR ORDERS OVER 10LBS.If your order would normally ship free but it is too heavy then break it down into 2 orders. Items like chairs,memory boxes,life stations weigh over 10lbs and do not ship free. Also some items are shipped by private carrier like chairs and memory boxes so they do not ship free. Please contact Bruce at 646-872-2690 if you have a shipping question.
Tracking: If you have created a password when you ordered we will have entered the tracking information within 48 hours after it ships.
Expedited shipping: We do not normally offer expedited shipping because we ship within 24-48 hours of the next business day after it was ordered. We generally ship by UPS as we get the best results but UPS has their own shipping schedule that we can not be responsible for. Example if you order on a Friday after 2pm and had 2 day service it still will not be shipped till Monday.UPS does not include Sunday as a day so you would be disappointed. Therefore we do not offer it.Most products arrive within 3-4business days after it was ordered.
Some products are dropped shipped directly from the manufacturer so you may find that your order comes in 2 different deliveries at different times.
Any questions please write CONTACT@ALZSTORE.COM FOR THE MOST EFFICIENT ANSWER.
Online orders received after 2:00 pm will ship the next business day. Orders ship Monday - Friday, excluding national holidays. Shipments to a PO Box or APO locations will ship via USPS.
Ground orders may take up to 8 business days to reach its destination in the continental United States based on the shipping method selected. Shipping rates can be viewed at checkout by entering your state and postal code. Some products are dropped shipped direct from the manufacturer and will be delivered to you in a separate box.
We ship USPS International to Canada. We offer a coupon for $15 to help our customers that are shipping to a Canadian address ONLY. The coupon code is "canadarebate" Only those orders going to Canada can use this code. All other orders will not be fulfilled. Please use this code in the coupon box on the cart page.Orders shipping to Canada can get held up at customs and can be delayed up to 15 days. Tracking will show when we shipped it and when it arrived in Canada but will not show if it is stuck in customs. Be patient as this is out of our control.
We ship all over the world. If you receive a message stating that we do not currently ship to your area, then please send an email to email@example.com and include your address. We will then add your country and notify you to place your order again. The shipping charges generate from USPS International. We do not add any shipping or handling fees.
If you need to cancel an order prior to shipping, please contact our customer service representatives toll-free at 1-800-752-3238 between 9:00 am and 3:00 pm ET. Unfortunately, we cannot cancel your order once it has shipped.
If your order has not yet shipped, we are happy to make any address correction changes at no additional cost. However, 'Ship To' address changes or corrections after an order has shipped will incur a $15 charge. Please contact customer service toll-free at 1-800-752-3238 with the address correction request and have your credit card information available to process the $15 address change charge.