How do I return an item?
ALL PRODUCTS, REGARDLESS OF THEIR CATEGORY TYPE, MUST BE ISSUED A RETURN AUTHORIZATION (RA) NUMBER BEFORE THEY CAN BE SENT BACK! Please email: email@example.com to request a refund or replacement and include your order number and a telephone number as well as the reason you want to seek a refund or replacement. We will verify your order's return eligibility and issue a RA number if appropriate. Our offices are open Monday through Friday, 9 am to 5 pm EST.
Most items may be returned within thirty (30) days of receipt. They must be returned at the customer's expense in their original packaging and meet the following conditions:
* Please note that no return will be acted on without a Return Authorization number clearly displayed on the return form as well as the reason for the return and order number.
Fall Prevention Products
Most of our Fall Prevention Products can be returned withing thirty (30) days of their purchase date. Please email: firstname.lastname@example.org to verify the specific return policy for your item(s) as different manufacturers have their own return policies.
In order to be eligible for a return, all products must be in new, unused condition with all instructions, product wrappings and items included with original shipment. Sensor Pads and Floor Mats cannot be folded or tightly rolled. They can be loosely rolled with supportive packaging (such as air pillows or packing peanuts) placed in the center void. If we receive a return with a folded or creased sensor pad or floor mat, that item may not be returnable.
Once we receive your items back and they are verified to be in new, unused condition, with all product wrappings and items included, we will issue a refund minus a 25% restocking fee. If a package is returned damaged or opened, a restocking fee of 50% will apply, excluding our original costs for shipping. All original shipping and handling charges are non-refundable. Products that were purchased with 'Free Shipping' will have our incurred original shipping expense deducted from your refund.
Bathroom and Bathing Products
Bathroom and Bathing Products are non-returnable once the product packaging has been opened, due to hygienic reasons. If you are unsure whether one of these products is going to meet your needs, please email: email@example.com with questions before ordering.
Our Incontinence Products are non-returnable once the product packaging has been opened, due to hygienic reasons. If you are unsure whether one of these products is going to meet your needs, please email: firstname.lastname@example.org with questions before ordering.
Books, DVDs, CDs, Muffs, Activity Pillows, and Activity Aprons
Please note all books, dvds, cds, muffs, activity pillows and aprons are final sale and not eligible for refunds. If you are unsure whether one of these products is going to meet your needs, please email: email@example.com with questions before ordering
Watches and GPS Products
Please note that watches can be returned within the first thirty (30) days. These products cannot have been ACTIVATED. They must be returned in new, unused condition, with all product wrappings and items included. It has been our experience that our item #0920 Freedom GPS Locator Watch is not defective but rather customers just need help setting it up - please call Robin at 1-888-423-1887 to discuss. If the product is defective, email: firstname.lastname@example.org to get a RA code and then return it to: 1000 East 146th Street, Suite 219, Burnsville, MN 55337. DO NOT RETURN WITHOUT AUTHORIZATION ..BUT YOU MUST DISCUSS THE PROBLEM WITH ROBIN FIRST.
All Other Product Categories
You must email: email@example.com to verify the return period allowed on your product and then arrangements can be made to return the product for a refund. Products must be unused and in new condition with all accessory items and product packaging. Please be aware that many of these products carry a 25% restocking fee ,up to a 50% fee if the package has been opened, which will be deducted from your refund. Please email: firstname.lastname@example.org to clarify a product's specific return policy before ordering or returning.
Please email: email@example.com if you are in any way unclear as to the Return Policy on any particular product.
Each manufacturer has different warranty policies. If an item description does not state its warranty information, please email: firstname.lastname@example.org to clarify warranty coverage and implementation. If you have purchased a product and are having difficulties with it, please email: email@example.com for warranty assistance. All defective items must be returned within the first ten (10) days of purchase.
* Items will not be exchanged unless they are defective or damaged. If any parts are missing, upon availability, we will send them to you. If you want to cancel items that have not yet shipped, call us immediately at 1-800-752-3238.
** International shipments due to the cost of shipping are non-refundable.
Please note that our products are not a substitute for full time supervision and monitoring of your loved one or patient, but are designed to augment the personal supervision of a caregiver.
ALL RETURNS OR POSSIBLE REFUNDS MUST HAVE AN AUTHORIZATION CODE, ORDER NUMBER AND REASON FOR RETURN OR THEY WILL NOT BE AUTHORIZED TO SEND BACK.
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