How do I return an item?
Most items may be returned within thirty (30) days of receipt. They must be returned at the customer's expense in their original packaging and meet the following conditions:
* Please note that no return will be acted on without a Return Authorization number clearly displayed on the return form as well as the reason for the return and order number.
Fall Prevention Products
Most of our Fall Prevention Products can be returned withing thirty (30) days of their purchase date. Please email: firstname.lastname@example.org to verify the specific return policy for your item(s) as different manufacturers have their own return policies.
Sensor Pads and Floor Mats cannot be folded or tightly rolled. They can be loosely rolled with supportive packaging (such as air pillows or packing peanuts) placed in the center void. If we receive a return with a folded or creased sensor pad or floor mat, that item may not be returnable.
Once we receive your items back and they are verified to be in new, unused condition, with all product wrappings and items included, we will issue a refund minus a 25% restocking fee. If a package is returned damaged or opened, a restocking fee of 50% will apply, excluding our original costs for shipping. All original shipping and handling charges are non-refundable. Products that were purchased with 'Free Shipping' will have a $15 shipping expense deducted from your refund. WE DO NOT RESELL THESE ITEMS.WE DONATE THEM.
Bathroom and Bathing Products
Bathroom and Bathing Products are non-returnable once the product packaging has been opened, due to hygienic reasons. If you are unsure whether one of these products is going to meet your needs, please email: email@example.com with questions before ordering.
Our Incontinence Products are non-returnable due to hygienic reasons. If you are unsure whether one of these products is going to meet your needs, please email: firstname.lastname@example.org with questions before ordering.
Books, DVDs, CDs, Muffs, Activity Pillows, and Activity Aprons
Please note all books, dvds, cds, muffs, activity pillows and aprons OR ANY PRODUCT THAT HAS A FABRIC are final sale and not eligible for refunds. If you are unsure whether one of these products is going to meet your needs, please email: email@example.com with questions before ordering
CLOTHING: Clothing of any type are not returnable for hygienic reasons.
If you bought the MX-LOCare GPS Watch then please call 732-514-6762 to get help with a technology issue as we find that there is rarely a return of a GPS device because the device is defective. IF A PRODUCT IS DEFECTIVE IT WILL BE REPLACED OTHERWISE THE RETURN POLICY WILL APPLY.
All Other Product Categories
You must email: firstname.lastname@example.org to verify the return period allowed on your product and then arrangements can be made to return the product for a refund. Products must be unused and in new condition with all accessory items and product packaging. Please email: email@example.com to clarify a product's specific return policy before ordering or returning.
Please email: firstname.lastname@example.org if you are in any way unclear as to the Return Policy on any particular product.
Each manufacturer has different warranty policies. If an item description does not state its warranty information, please email: email@example.com to clarify warranty coverage and implementation. If you have purchased a product and are having difficulties with it, please email: firstname.lastname@example.org for warranty assistance. All defective items must be returned within the first ten (30) days of purchase.
* Items will not be exchanged unless they are defective or damaged. If you want to cancel items that have not yet shipped, call us immediately at 1-800-752-3238.
** EXCLUDING CANADA International shipments due to the cost of shipping are FINAL SALE.
Please note that our products are not a substitute for full time supervision and monitoring of your loved one or patient, but are designed to augment the personal supervision of a caregiver.
ALL RETURNS OR POSSIBLE REFUNDS MUST HAVE AN AUTHORIZATION CODE, ORDER NUMBER AND REASON FOR RETURN OR THEY WILL NOT BE AUTHORIZED TO SEND BACK.
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